Jack's Family Restaurant in Troy, AL, has earned a reputation as a beloved fast food destination for locals and visitors alike. Nestled conveniently at 1250 US-231, this family-friendly spot offers a welcoming atmosphere for both dine-in and take-out customers. Reviewers consistently highlight the friendly staff and excellent service, creating a warm experience that keeps guests returning.
Many patrons praise the restaurant's delightful menu, particularly the highly sought-after mashed potatoes and gravy, described as the "BEST" by one enthusiastic customer. Diners appreciate the fast service and the restaurant's ability to accommodate, even refining their orders to ensure complete satisfaction. Jamarius Collins noted how quickly the food is prepared, making it an ideal choice for those on the go.
While there are occasional hiccups, such as undercooked biscuits, the staff's willingness to resolve issues promptly adds to the overall positive vibe. As highlighted by Megan McCarty, Jack's Family excels at making things right, ensuring every meal is enjoyable. Overall, Jack's Family Restaurant in Troy is a hidden gem, delivering consistently delicious meals with a side of genuine hospitality. A true testament to comfort food done right!
Amenities and More
Accessibility
Has wheelchair-accessible car park
Has wheelchair-accessible entrance
Has wheelchair-accessible seating
Has wheelchair-accessible toilet
Service options
Has no-contact delivery
Offers delivery
Has drive-through
Offers takeaway
Serves dine-in
Highlights
Has active military discounts
Has fast service
Popular for
Popular for breakfast
Popular for lunch
Popular for dinner
Good for solo dining
Offerings
Serves coffee
Serves late-night food
Quick bite
Serves vegetarian dishes
Dining options
Serves breakfast
Serves lunch
Serves dinner
Has catering
Has counter service
Serves dessert
Has seating
Amenities
Has toilet
Has Wi-Fi
Free Wi-Fi
Atmosphere
Casual
Crowd
Family friendly
Good for groups
Payments
Accepts credit cards
Accepts debit cards
Accepts NFC mobile payments
Credit cards
Children
Good for kids
Has changing table(s)
High chairs available
Has kids' menu
Parking
Free of charge street parking
Free parking lot
Plenty of parking
Pets
Dogs allowed outside
Photos
Reviews For Jack's Family Restaurant Troy
Jamarius Collins
Jun 25,2025
Very Great place to sit abd eat very quick even if you want to take it to go with you.
holly johnson
Jun 17,2025
The staff was very friendly and the only complaint was that my biscuit was all the way done and the other biscuit fell apart We were headed to a camp didn't have time to come back.
Megan McCarty
May 31,2025
We love this place. It's our go to Sunday dinner. But tonight was great. They missed a meal and made it right ! No hassle and fresh. Good job guys keep it up
Destiny Flowers
May 30,2025
The food was amazing and the customer service is excellent! Everyone is polite and make sure you’re satisfied! 10/10 would recommend!
Heather Edwards
May 25,2025
Although it has its moments, as most food places do, this one goes above and beyond to accomodate customers. I was waiting on gravy to be made (they have the BEST mashed potatoes and gravy). It took a while but not horribly long. When my food was brought to me, the manager? Assistant manager? Came out and gave me 2 oops coupons. Fast forward to day before Easter. I am down because of worries. Famished but not done getting groceries. I was gonna use my last 4 to get one Krystal. Then I remembered...and am enjoying a Big Jack as I type. Thank you from the bottom of my heart
Shellie Bowdoin
May 23,2025
I am a huge fan of Jack's! I hope they keep expanding their footprint to include more areas. The Troy location is clean and nicely decorated with a nice tv to watch sporting events. The breakfast was really good, and the price point is better than comparable fast food places.
Jeff Burnett
May 19,2025
This is the 5th time I've been here via my travels, always consistent; friendly staff, clean tables / facility, and excellent tasting food....eep up the good work - I'll be back!
Lu Sweeney
Apr 17,2025
Service in drive thru a little slow, one other person ahead of me and I was still in line awhile. Employees were very helpful and friendly. Food was great !
Reviews For Jack's Family Restaurant Troy